Clear rules for running the business workspace.

These terms form an electronic agreement between you and Better Business Toolkit (the “operator”) when you create an account, accept an invitation, start a trial, purchase an implementation package or plan, or use Better Business Toolkit (the “service”). Electronic acceptance and records may be used to evidence this agreement.

You must be at least 18 and authorised to act for the business whose workspace you create or access.

Better Business Toolkit helps small businesses manage customers, opportunities, quotations, invoices, payments, job cards, compliance records, cash entries, action plans, capability statements and related team workflows.

The service is an operational toolkit. It is not legal, tax, accounting, medical, credit, payroll or regulatory advice, and it does not replace professional advice or statutory filing systems.

• Provide accurate account and business information and keep it current.
• Protect passwords, recovery links and invitation links.
• Use a separate account for each person; do not share credentials.
• Owners and administrators control team access and are responsible for assigning suitable roles.
• The business owner is responsible for information entered by its team and for removing access when a person leaves.

Notify us through Support promptly if you suspect unauthorised access.

You retain ownership of business information, customer records, logos, documents and other content submitted to the service. You grant the operator a limited right to host, process, secure, back up and display that content only as needed to provide and improve the service, comply with law and protect users.

You confirm that you may lawfully collect and process the personal information you upload, and that your quotations, invoices, claims, prices, tax details and other documents are accurate and lawful. The operator does not become a party to transactions between you and your customers.

Do not use the service to:

• break the law, infringe rights or facilitate fraud, harassment or deception;
• upload malware, unlawfully obtained data or content you are not authorised to use;
• probe, bypass or interfere with security, access controls, usage limits or billing controls;
• send spam or misleading invoices, quotations or payment demands;
• resell, copy or reverse engineer the service except where the law expressly permits it;
• process special personal information or children’s information unless you have a lawful basis and appropriate safeguards.

New self-service workspaces may receive a 14-day trial subject to published usage limits. A trial does not require a payment card. When the trial ends, the workspace may become read-only until paid access is activated; saved records remain available subject to these terms and the retention policy.

A Founder Partner package may include a separate once-off implementation fee, business and document setup, one real customer-ready quotation, guided support and a fixed included Growth-access period. The applicable scope, price, required setup information and guarantee conditions are stated on the offer page and any written order or implementation agreement accepted by the business.

The First Quote Ready Guarantee applies only when the required setup information is materially complete and the agreed implementation session has occurred. It covers delivery of the correctly configured first quotation by the stated deadline. It does not guarantee customer acceptance, a contract or tender award, revenue, debt recovery or payment timing. Where the documented conditions are met and the operator misses the deadline, the remedy is a refund of the once-off setup fee unless a different written remedy was agreed.

Included Founder Partner access is not a recurring subscription. At or near the end of the included period, the owner may choose whether to activate a monthly Growth plan. Paystack charges when the owner completes that checkout; recurring billing does not begin merely because the Founder Partner implementation was purchased.

Activated paid plans renew monthly through the displayed payment provider until cancelled. Prices are shown in South African rand and may include or exclude taxes as stated at checkout. Plan changes, failed-payment grace periods, cancellation dates and renewal dates appear in the billing console.

We may change future prices or plan limits on reasonable advance notice. A price change applies from a future purchase or renewal, not retroactively to a completed billing period or already-paid implementation.

We aim to provide a reliable service, but uninterrupted availability is not guaranteed. Maintenance, provider outages, internet failures, security incidents and events outside reasonable control may affect access. Features may evolve, provided material reductions to a paid plan are communicated reasonably.

Keep independent copies of records that are essential to statutory, tax, contractual or business-continuity obligations.

We may restrict or suspend access where reasonably necessary to protect the service, investigate suspected misuse, comply with law, address non-payment or prevent harm. Where practicable, we will notify the workspace owner and allow a reasonable opportunity to resolve the issue.

You may cancel an activated recurring subscription through the billing controls. Cancellation normally takes effect at the end of the paid period. Data export and deletion requests are available through the Data Rights Centre.

To the extent permitted by law, the service is provided without guarantees that it will meet every business or regulatory requirement. The operator is not liable for indirect, consequential or special loss, lost profits, loss caused by inaccurate user content, customer non-payment or decisions made from the service.

Where liability cannot lawfully be excluded, aggregate liability relating to the service is limited to the fees paid for the affected workspace during the three months before the event giving rise to the claim, except where a different limit is required by applicable law or the First Quote Ready Guarantee expressly provides a setup-fee refund.

Nothing in these terms excludes rights or liability that South African law does not permit parties to exclude.

Personal information is handled as described in the Privacy Notice. We use technical and organisational safeguards, role-based access, organisation separation and secure service providers, but no electronic system can be guaranteed absolutely secure.

These terms are governed by the laws of the Republic of South Africa. Before starting formal proceedings, the parties should first try in good faith to resolve a dispute through written support correspondence. Either party may seek urgent relief where necessary to protect rights, information or systems.

Questions may be submitted through Support. Legal notices may also be sent to the legal contact configured for the operator. We may update these terms when the service or law changes; material changes will be communicated through the service or registered email address.