BBBetter Business Toolkit
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Support centre

Get the right issue into the right queue.

Effective 31 July 2026

Account, billing, document, data and security requests receive a reference so the matter can be traced from submission to resolution.

Before submitting

Account accessUse password recovery on the sign-in page first. Never send a password or recovery token.
BillingInclude the business workspace, plan and payment reference shown in the billing console.
Document issueInclude the quotation, invoice or job-card number, but avoid unnecessary customer personal information.
Security concernSelect Security concern. Change the affected password and remove unknown team access immediately where possible.
Privacy or deletionUse the Data Rights Centre so identity verification and statutory handling can be tracked.

Support requests are not a substitute for emergency services, legal advice or reporting crimes to the appropriate authorities.

Submit a support request

Signed-in users are linked to their account automatically. A workspace may be selected where relevant.

Do not include passwords, card numbers or unnecessary special personal information.
Better Business ToolkitBusiness operations software for South African SMMEs · Effective legal documents: 31 July 2026
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